CRITICAL : Facebook login problems and work around.

Facebook is still not responding to our appeal from April 8th, despite their promise to respond within one business day

The reason for suspension, was that the game was opening by default in full-screen mode. We’ve fixed the problem almost immediately when warned, but a couple of weeks later, they still suspended us. Most probably because whoever was testing it, had a cookie in their browser that instructed ROE to open in full screen mode.

We filed an appeal immediately after suspension but are still waiting for a response from them. We've tried to contact them in other ways ( user groups etc) with no results. Facebook does not have any other way for developer to contact them.

Important messages we want to share: 

1. There is a desktop login work around
2. There is a mobile login work around
3. There is a way to fully protect your account from Facebook in the future. 

DESKTOP LOGIN WORK AROUND. 
The work around, ironically, is to open the game in full screen mode! Steps:

1. Try to enter the game, until you get the notification that the app is unavailable
2. Then access this link : https://www.realmofempires.com/fullscreen.aspx 

MOBILE LOGIN WORK AROUND
We are not sure this will work for everyone one, but for at least some it does work:

1. Uninstall the mobile app 
2. Install it again
3. When asked how you would like to login, say you are an existing user, then select Facebook. 

If this does not work, read on. 

PERMANENTLY PROTECT YOUR ACCOUNT

To permanently protect your self from Facebook's outages, we have a way to convert your Facebook account to our own Tactica account. However, read careful what this entails before you do this. 

We do recommend that all players convert their accounts. We have no idea if the above work around will continue to work. Covert your account

Facebook to Tactica conversion

Realm of empires celebrated 10 years on Facebook in 2018. Throughout those years, we've had a number of Facebook outages that prevented players from logging in.

Because of this, we allow our Facebook veterans to convert their account to our Tactica Account.

All this means, is that rather than logging into Facebook to access ROE, you will enter your email and chosen password.

You will however, lose all Facebook functions like the ability to invite friends or send and receive gifts.

Also, for old veteran players who still use the old user interface (UI) - you will, permanently, lose access to this old UI.

If you want to proceed and convert your account, login to ROE via Facebook with this browser, then come back here and click here to start the process

Frequently asked question & common problems

1. Will I lose my progress? 
   
   No, your account will be intact
   
   
2. Will I be able to send or receive gifts?
   
   No, you will not be able to use any of the Facebook functions. 
   
   
3. I made the conversation, but now I am asked to login as a new player - I get an intro. What do I do?
   
   This can happen if, during the conversion, you have ROE opened in another tab, or on mobile device. All that happened, is that a brand new account was automatically created for you, however, your old account is not lost. Simply close all tabs, then click here to reset your login, and when asked how you would like to login, choose "Tactica" and login with your email and password. 
   
   
4. How do I login via mobile devices?
   
   On both Android and iOS, if you already had the app installed and logged in via Facebook, the easiest thing to do is simply uninstall the app, and install it again. When asked how you would like to login, choose "Tactica" and login with your email and password. 
   
   
5. Can I use the same email that I am using now?
   
   In most cases yes. Unless, at some point in time, you've created another ROE account and used that email there. Then you will have to use a different email address
   
   
6. It tells me that my email is already in use. What do I do? 
   
   You will have to use a different email. You can easily create a new gmail account. 
   
   
7. I did the conversion, but the login does not work?
   
   If you enter your user name and password correctly, and it does not work, it is possible that the conversion did not work. It happens once to us in testing but we were not able to reproduce it. In that case, you should try logging in via Facebook again. You can do so, by first resetting your login method, by clicking this link, then select "Facebook" as your login method, and try to enter the game. Remember the temporary fix (https://www.realmofempires.com/fullscreen.aspx) to enter via Facebook. If you are back in your account, then conversion did not work. We suggest you contact support. If you are not back in your account, but get an introduction video, that means conversion worked out and you should again reset your login method, select Tactica, and follow the steps to reset your password. Contact support if you continue to experience trouble
   
   
8. Why I will lose access to old UI?
   
   Yes. There is a technical reason for it. Basically, old UI is tied to Facebook login and cannot support any other login. This is partly the reason why there are no more old-ui-only realms as we once hoped. There is nothing we can do - old UI is only accessible via Facebook. 

In case of trouble, contact support via Support@RealmOfEmpires.com